Terms of service

1. Acceptance of terms

By accessing or using Tula AI, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using this platform.

2. Description of service

Tula AI provides white-label AI chatbot and automated report generation infrastructure for spiritual and wellness practitioners (astrologers, Human Design analysts, and related disciplines). The platform is sold as a B2B subscription service.

3. Practitioner responsibilities

As a practitioner subscribing to Tula AI, you are responsible for:

• The accuracy and quality of astrological or interpretive content you provide to your clients
• Obtaining appropriate consent from your end clients before processing their birth data
• Complying with all applicable local regulations regarding data protection and professional services
• The content of your knowledge base uploads and any custom branding you apply

4. Intellectual property

The Tula AI platform, its codebase, underlying AI models, and system architecture remain the intellectual property of Tula Branding Studio. Practitioners retain full ownership of their knowledge base content and client data. Reports generated through the platform are owned by the practitioner who commissioned them.

5. Confidentiality

By subscribing to Tula AI, you agree to keep confidential any non-public information about the platform that you become aware of through your use of the service, including internal platform architecture and any custom package pricing, negotiated rates, or bespoke contract terms specific to your account. Standard public list prices are not subject to this restriction. How we handle your data and your clients’ data is described in our Privacy & Data Policy.

6. Payment terms

All paid plans are billed annually. Prices displayed on the pricing page are shown as monthly equivalents for reference; the full annual amount is invoiced at the start of each subscription year. Payment is by invoice. Failure to pay within 14 days of the invoice due date may result in suspension of service. Optional overspend charges, where activated, are invoiced separately at the end of each month.

Cancellations take effect at the end of the paid subscription period. No refunds are issued for unused time.

7. Limitations of use

By using Tula AI, you agree that you will not:

• Modify, copy, decompile, reverse engineer, or prepare derivative works of any part of the platform
• Remove any copyright or proprietary notices from any platform materials
• Transfer your account or sub-license platform access to any third party without written consent from Tula Branding Studio
• Use the platform to transmit unlawful, fraudulent, harassing, or obscene material
• Use the platform in a way that abuses or disrupts the platform’s infrastructure or associated services
• Harvest, collect, or process end-client data beyond what is permitted under your own privacy policy and applicable law
• Use the platform in conjunction with sending unauthorised advertising or spam to end clients
• Attempt to gain unauthorized access to any part of the platform, its servers, or its databases

8. Knowledge base content license

You retain full ownership of any content you upload to your knowledge base. By uploading content to the Tula AI platform, you grant Tula Branding Studio a non-exclusive, royalty-free license to store, process, index, and embed that content solely for the purpose of operating the platform services on your behalf. This license terminates when you delete the content or cancel your subscription. Tula Branding Studio will not use your knowledge base content to train general AI models or share it with other practitioners.

9. Account security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify Tula Branding Studio immediately at admin@tula-ai.org if you become aware of any unauthorized access to or use of your account. Tula Branding Studio is not liable for any loss or damage arising from your failure to maintain account security.

10. Disclaimer of warranties

The Tula AI platform is provided on an “as is” and “as available” basis. To the maximum extent permitted by applicable law, Tula Branding Studio expressly disclaims all warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Tula Branding Studio does not warrant that the platform will be uninterrupted, error-free, or that AI-generated content will be accurate or complete. The spiritual and astrological content generated by the platform serves as a guideline only; practitioners and their clients should apply their own professional judgment.

11. Limitation of liability

Tula AI provides AI-generated content as a tool for practitioners, not as professional advice. Tula Branding Studio is not liable for any decisions made by end clients based on AI-generated reports. In no event shall Tula Branding Studio be liable for any indirect, incidental, special, consequential, or punitive loss or damage, including loss of profit, revenue, data, goodwill, or business opportunity, arising out of or in connection with the platform. The total aggregate liability of Tula Branding Studio to you is limited to the annual subscription fee paid for the current subscription year.

12. Indemnification

You agree to defend, indemnify, and hold harmless Tula Branding Studio and its officers, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to: (1) your use of the platform; (2) content you upload to your knowledge base; (3) your breach of these Terms; (4) your violation of any third-party rights, including intellectual property or privacy rights; or (5) any claim by one of your end clients arising from services or reports you provide to them through the platform.

13. Termination

Either party may terminate the subscription agreement with 30 days written notice. Tula Branding Studio reserves the right to terminate immediately in cases of material breach, including unauthorized use, misrepresentation, or failure to pay.

14. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be severed from these Terms to the extent of its unenforceability. The validity and enforceability of the remaining provisions shall not be affected.

15. Entire agreement

These Terms, together with any applicable order form, constitute the entire agreement between you and Tula Branding Studio with respect to the platform and supersede all prior negotiations, representations, or agreements. No failure by Tula Branding Studio to exercise any right under these Terms shall operate as a waiver of that right.

16. Governing law

These Terms are governed by the laws of the Republic of Serbia. Any disputes shall be resolved in the competent courts of Serbia.

17. Changes to terms

Tula Branding Studio may update these Terms at any time. Practitioners will be notified of material changes via email. Continued use of the platform after notification constitutes acceptance of the revised terms.

18. Data processing agreement

By accepting these Terms of Service, you (the practitioner, acting as data controller) and Tula Branding Studio (acting as data processor) enter into a data processing agreement as required by GDPR Article 28. No separate document or signature is required.

In connection with the provision of the platform, Tula Branding Studio will: (1) only use personal data to operate the platform on your behalf, as described in the Privacy Policy – never for our own purposes, unless required by law; (2) ensure that all personnel with access to personal data are bound by confidentiality obligations; (3) implement and maintain appropriate technical and organisational security measures proportionate to the risk; (4) not engage a new sub-processor without informing you – a current list of sub-processors is published at tula-ai.org/privacy; (5) assist you, to the extent reasonably possible, in fulfilling your obligations to respond to data subject rights requests (access, erasure, portability, restriction, objection); (6) delete all personal data upon termination of your subscription, unless retention is required by applicable law; (7) make available to you, on reasonable request, information necessary to demonstrate compliance with this section.

Tula Branding Studio’s liability for any breach of these data processing obligations is limited to actual, provable damages directly and foreseeably caused by Tula Branding Studio’s negligence. Accepting these Terms does not reduce your responsibilities as data controller under GDPR or applicable national law.